30-Day money-back guarantee
Sovereign Sign Prortocall (operating Sovereign Sign Protocol, "SSP") offers a 30-day money-back guarantee on subscription purchases. If you are not satisfied with your purchase, you may request a full refund within 30 days of your original order date.
How to request a refund
All payments are processed by our Merchant of Record, Paddle.com. To request a refund:
- Visit paddle.net, look up your order using the email address you used at checkout, and follow the refund instructions.
- Or email our support team at support@ssp.invalid with your order ID and reason for the refund request, and we will coordinate with Paddle on your behalf.
Approved refunds are issued back to the original payment method. Processing time depends on your bank or card issuer (typically 5–10 business days).
Subscription cancellations
Cancelling a subscription stops future renewal charges. Your access continues through the end of the current paid billing period. Cancellation on its own is not a refund; to request a refund for the current period, use the process above within the 30-day window.
On-chain transactions
Gas fees paid directly to Polygon validators, and any on-chain payouts already executed to third-party wallets, are non-refundable because they are outside our control once confirmed on-chain.
Paddle Buyer Terms
Full refund handling is governed by the Paddle Refund Policy and the Paddle Buyer Terms.